Terms & Conditions
- Introduction
- General Provisions
- Basic Information about Reservations
- DATA CONTROLLER
- TOURIST FACILITIES OF THE DATA CONTROLLER
- DATA PROTECTION OFFICER
- LEGAL FRAMEWORK
- Submitting Written Complaints
- Photo Credits
Introduction
Welcome to Rudan Hotels & Camps! These General Terms of Use and Reservations (“Terms”) refer to the provision of accommodation services in the hotels and camps of Rudan Hotels & Camps, as well as the rules for using our communication and sales channels. Their purpose is to clearly define the rights and obligations of both our guests and our companies in order to avoid misunderstandings and to ensure a pleasant and safe stay experience. Service providers are: • Rudan d.o.o., 9. rujna 1/h, 52341 Žminj, Croatia, OIB: 8443058638, Phone: +385 52 845 500, E-mail: info@rudan.com • Hoteli Vodice d.d., Ulica Grgura Ninskog 1, 22211 Vodice, OIB: 94858559872 • Proficio d.d., Ilica 1a, 10000 Zagreb, OIB: 395080009387 • Punta Longa d.o.o., Kruge 46/A, 10000 Zagreb, OIB: 41070360282 These Terms also contain all mandatory pre-contractual information in accordance with the Consumer Protection Act and the Electronic Commerce Act. By using our services and making a reservation, you confirm that you are familiar with these Terms and that you accept them.
General Provisions
To ensure clarity and protect the rights and obligations of all parties involved, we define the general business framework here. • These Terms apply to all reservations, regardless of whether they are made directly through us or via our authorized partners. • The Terms apply to all types of accommodation – hotel rooms, apartments, mobile homes, and camping pitches. • Special offers and package arrangements are subject to additional conditions, which are clearly available at the time of booking.
Basic Information about Reservations
Before confirming your reservation, it is important to understand what the price includes and what additional costs may apply.
• All prices are expressed in euros and include VAT, unless otherwise stated.
• Tourist tax and additional services are charged according to the valid price list.
• Reservations can be made via the website, e-mail, phone, in person at the reception, or through authorized partners.
• During the booking process, the guest has access to these Terms and confirms acceptance of them.